Queue management
- Keep customers entertained while they wait to pay
Good queue management is crucial for retail stores and, all too often, a weak point for staff and customers during peak hours.
Flexible Retail Media Formats
- Direct customers to less crowded checkouts or self-service kiosks
- Real-time information on waiting times
- Integrated or full call diversion systems
- Wired or wireless hardware options
- Automatic queue detection system
- Reproduction of adaptable content to respond and capitalize on dwell times
WOW XPE offers a wide range of digital solutions that will keep everyone happy and the lines moving.
Our digital queue management services highlight and enhance the customer journey with a strong visual message, smoothing customer flows.
Perceived wait times are reduced with digital content that combines promotional, informational, and call-back messages, seamlessly integrated for the best customer experience, enhancing the queue environment and providing the best-in-class digital content.
Receptive content
Queue performance can be measured in real time with content playback tailored for customers in response to changing conditions. Long waiting times or long queues can trigger content that directs customers to less crowded areas or alternative transaction options, such as self-service kiosks or ATMs. Additional content can be injected into the playlist focusing on customer entertainment, with sports and news headlines, quizzes, and competitions that help pass the time more easily than a repetitive promotional loop.
All queue screens, usually installed behind the checkout counters, and their interdependent systems can be monitored 24/7 by our dedicated customer support team. Long-term support and maintenance are considered in the specification and installation of each system, so a broken cable can be repaired or an LED bulb replaced with minimal disruption to the store.
The digital signage experts
WOW XPE is an award-winning provider of high-performance digital signage systems. With over 15 years of industry experience, we are one of the most respected names in digital signage solutions for the retail and hospitality sectors.
Our people are entirely focused on ensuring that their clients have the most engaging, enlightening, and enjoyable experience when they are with you. We work closely with you to bring your ideas to life and ensure that the final solution does exactly what you want. With dedicated project managers and an international network of service engineers, you can trust WOW XPE with your company's projects locally, regionally, or globally, to gain the inspiration to take your customer engagement to the next level.
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